Customer Care

Our Support Team is committed to delivering the highest customer satisfaction.  If we ever fall short of this goal please give us an opportunity to fix the problem by contacting us by phone at +1.805.699.5822 or by email.

Distributor Inquiries

If would like to become a Planck Vision Systems distributor, please fill out our distributor application form.

Shipping Policy

Orders placed to Planck Vision Systems are shipped ‘ground’ (non-expedited) service to the contiguous 48 states unless  expedited delivery is requested at checkout.

Payment Methods

- North American customers:

     Debit / Credit Cards (Visa and MasterCard)

- International customers: Please contact us.


Protecting the security and privacy of your personal data is important to us. Therefore we conduct our business in compliance with all applicable laws regarding protection of personal data and privacy.


Our products are warranted for two years from the Date of Purchase against defects in materials and workmanship. Planck Vision Systems will remedy a breach of this warranty either through repair or replacement of any affected product.  Customers must register their product for this warranty to be in effect.

Warranty does not apply to products that: (1) contain missing or altered serial numbers; (2) have missing housings or tampered packaging or casing; or (3) have defects or performance problems caused by third party accessories, parts or components. Planck Vision Systems does not provide any promise or warranty of error-free operation under all conditions, but we are committed to working with our customers to achieve the best possible performance of our systems.  

For repair/replacement requests, please complete an RMA form.  You will receive an email confirming receipt of the request and providing return instructions.  If the camera is known to be Out of Warranty, our Support team will contact you with the cost for your approval before work is done.


Return Policy

Our products in their original packaging may be returned in like new condition for any reason within 30 days after the Date of Purchase minus a 15% restocking fee. For returns, please complete an RMA form.  You will receive an email confirming receipt of the request and providing return instructions.